Have any of you ever opened a support ticket with EA, Activision, or God help you Ubisoft?
EA, yes. Ubisoft, yes.
Ubisoft wasn't that bad. I got someone who understood the problem and fixed it quickly.
EA... multiple times... They should just tell their customers to "fuck off", it would be quicker, since it's obviously what they intend.
Stardock... never had a problem with tech support per se. I just think it ain't the most appropriate place to discuss game mechanics, as in point errors in logic, or UI enhancements, but that's the only way we can sort of make sure our complaints/reports are passed on to the developpers with all the info. I don't see this system as very practical, despite the support people's best efforts.