Hamilton897

Reply to Does anyone know how to elevate to a higher level of support? in Stardock Software Stardock Forums

Either you Sean Drohan is a complete jackass or your entire Customer Service team is a complete jackass. Either way they need to retrain the entire department. You take a shot at my screen dump, really? In the meantime you or people using your name have sent me incorrect information every time. Including this time. Luckly I was able to patch the whole mess together. 1. You must hit "Tab" and that shows the dialog box for a req f

Reply to Does anyone know how to elevate to a higher level of support? in Stardock Software Stardock Forums

Again, I have two offline computers that need to be activated. Previously you have sent me screenshots that don't match the Curtains screen. Here is my activation screen. It want's an .rsp (response) file. I have the first .req (request) file. I don't see a way of attaching it here. I'm looking forward to your res

Does anyone know how to elevate to a higher level of support? in Stardock Software Stardock Forums

Does anyone out there know how to get a higher level of support. I have two computers that need to have an offline activation of Curtains and Customer Support doesn't even know how their program works. They have no clue about the .resp file that is required to activate. Someone please help. I've been going round and round for two weeks on this.

Reply to Offline activation does not work in Accounts and Activation Help Stardock Forums

I now have an activation request file. Your directions and videos do not match what is occurring on my screen. What do you want me to do with the .req file?

Reply to Offline activation does not work in Accounts and Activation Help Stardock Forums

You have 3 options: (1)-Use the process that I sent you (2)-Edit your Internet Option settings to stop blocking such things: Where is the 3rd option? Because the first two don't work. I even dropped the internet settings to the lowest security and it changed nothing.

Reply to Offline activation does not work in Accounts and Activation Help Stardock Forums

Ticket ID: FOM-277-40773

Offline activation does not work in Accounts and Activation Help Stardock Forums

Horrible customer service. I can't activate Curtains offline. Customer service is a joke. First they blow me off saying that I found a solution to my problem. This has been going on for over a week. They finally supplied a reg hack that does nothing and then don't reply to my emails. Anyone got any ideas? After a couple of days still no answers on offline activation. Support doesn't even seem to know how the software is activate