Newly purchased from Steam and will not start from launcher

from GalCiv4 Forums

Just purchased from Steam a couple of days ago and it has never launched. At first it would bring up a dialog box for feedback to Stardock, but it quit doing that after the first day. The launcher starts and I click launch. The splash page pops up for a few seconds, then everything shuts down without feedback, including the launcher. I have tried almost everything that I can do from the user support page, but nothing changes. My computer is significantly more capable than the recommended system.

 

galactic civilizations iv
11,040 views 5 replies
Reply #1 from GalCiv4 Forums Top


Just purchased from Steam a couple of days ago and it has never launched. At first it would bring up a dialog box for feedback to Stardock, but it quit doing that after the first day.
End of quote

Please make sure you did not click to have it not show again:

https://support.stardock.com/space/SHC/1370947585/GC4+Errors+%5C+Crashes#How-do-I-get-the-in-game-crash-reporter-to-show-again?

If it then shows, please submit it with a valid email address.

If it fails, report back if you have this directory here:

\Documents\My Games\GalCiv4

If you do not, please ensure you do not have Windows Controlled Folder Access on:

https://support.microsoft.com/en-us/windows/allow-an-app-to-access-controlled-folders-b5b6627a-b008-2ca2-7931-7e51e912b034

Sean Drohan
Stardock Product Lifecycle Manager

Reply #2 from GalCiv4 Forums Top

Thanks for the prompt reply. There is no key in my registry about the crash reporter in that section. When I try to set the Controlled folder access, I get this dialog. I don't know why it saying this. I am an admin on the home PC.

 

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

Quoting RDHunt, reply 2

Thanks for the prompt reply. There is no key in my registry about the crash reporter in that section. When I try to set the Controlled folder access, I get this dialog. I don't know why it saying this. I am an admin on the home PC.
End of RDHunt's quote

Let's see if you can create a new admin account:

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d

If so, try to run the game under it.

If it fails, try the above again and I need to know if files are being created in:

\Documents\My Games\GalCiv4

Sean Drohan
Stardock Product Lifecycle Manager

 

Reply #4 from GalCiv4 Forums Top

Yes, files are being created in the GalCiv4 folder. I tried the trick adding _OLD to the folder name and it made a new one.

I made a new admin account and the program ran under it. That one really surprised me. :-) It isn't an ideal solution, but at least it does work. I will check to see if I can spot a difference between the accounts and settings.

 

Reply #5 from Stardock Forums Top

Quoting RDHunt, reply 4

Yes, files are being created in the GalCiv4 folder. I tried the trick adding _OLD to the folder name and it made a new one.

I made a new admin account and the program ran under it. That one really surprised me. :) It isn't an ideal solution, but at least it does work. I will check to see if I can spot a difference between the accounts and settings.

 
End of RDHunt's quote

Pleased to read and thanks for the update.

Sean Drohan
Stardock Product Lifecycle Manager