Tech Support - Users Helping Users

from Stardock Forums

I saw this thread a few minutes ago, and it made me think of all of the trouble I've had with Steam and other companies, in regards to getting a quick response time.  I haven't submitted a lot of tickets to Stardock - how often is this an issue?  Would it be helpful to have a small group of volunteers go through tickets and "prep" them for Stardock to look at?

The idea is that this would increase that crucial first-human response time, and lessen the burden on Stardock's support staff.  The key would be to have it set up so that the volunteers are not actually answering tickets, but passing along a general "can you give us more information on this?" Or an "Ouch, thats rough.  I'll do what I can to speed things along."  If the issue is resolved by this first level, that's great, but the volunteer would not have the ability to mark a ticket as complete (although I would imagine a user could mark it complete themselves).  

15,523 views 3 replies
Reply #1 from Stardock Forums Top

ok, I bought Elemental:War of Magic back in December 2010 and have been playing it since.  My problems are that it crashes on my computer alot, and that for some reason your site says my registration code is invalid.  This just pisses me off.  Now I can not get the updates and since i did pay for the game, and it is legally mine, and has never been installed on any other computer than my laptop, there is no reason why I am being denied.  I would like a real human being to attempt to assist me with this problem.  Thank you. 

Rick Davis       [email protected]//[email protected]//

Reply #2 from Stardock Forums Top

every time I try to play the game evochron mercenary, I get a error message saying "display driver igfx stop working" now working.  Then goes to mydesktop.

Star Control: Origins
Reply #3 from Stardock Forums Top

The recent update to SoaSE: Diplomacy has caused an error in which the sound now plays through my laptop speakers whehter I have headphones plugged in or not. I can solve this issue by disabling, rebooting and then enabling my computer, but having to do this for when I have 10 minutes free and I want to set a few things in motion is a real hassle, especially if I have other things going that I don't want to close

I use the IDT HD audio CODEC Version:6.10.6276.0 B on Windows 7

[edit]: I rolled back my driver and the sound issue is gone, however I don't yet know how this affects everything else I run, so please take this problem seriously