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zindaqi
zindaqi
Join Date 10/2018
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Fences delay

July 2, 2020 12:25:53 PM from Stardock ForumsStardock Forums

Hello,

There is a delay when I over the icons with my mouse

its similar to this video : https://www.youtube.com/watch?v=slY5G98oCxY

I have used the PURGE method and it did not work, also I tried it on another pc but same problem.

 

Windows 10 2004 x64 

Stardock Fences - Last Version

fences
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zindaqi
AzDude
Join Date 11/2002
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Reply #1 July 2, 2020 12:34:44 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

I'm using 2004 and I see no delays ,

actually I don't see delays in your video .

What am I missing ?

 


AzDude
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zindaqi
zindaqi
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Reply #2 July 2, 2020 12:42:23 PM
from Stardock ForumsStardock Forums

delay/lag when you over the mouse on icons.

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zindaqi
AzDude
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Reply #3 July 2, 2020 1:15:14 PM
from Stardock ForumsStardock Forums

 Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
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zindaqi
zindaqi
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Reply #4 July 7, 2020 2:27:19 PM
from Stardock ForumsStardock Forums

Hello,

 

Waiting for any updates.

 

Thanks,

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zindaqi
zindaqi
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Reply #5 August 20, 2020 8:27:30 AM
from Stardock ForumsStardock Forums

Hello,

 

Waiting for any updates.

 

Thanks,

 

 
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zindaqi
AzDude
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Reply #6 August 20, 2020 4:05:15 PM
from WinCustomize ForumsWinCustomize Forums

Hello ,

Ww need you to do a Clean Boot: https://forums.stardock.com/486084/fences-support-faq#cleanboot

and then check / test and report back results please.

 


AzDude
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zindaqi
zindaqi
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Reply #7 August 23, 2020 12:10:46 PM
from Stardock ForumsStardock Forums

Dear,

i created a new account and test it, it was working great, but after copying some large folders with sub folders and files (25gb) to the new account desktop, the problem back.

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zindaqi
Guiorgy
Join Date 08/2020
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Reply #8 August 23, 2020 12:45:55 PM
from Stardock ForumsStardock Forums

Quoting zindaqi,
reply 7

after copying some large folders with sub folders and files (25gb) to the new account desktop

Honestly, I recommend having all those files in a different place and either use a Folder Portal fence, or a shortcut to a folder on the desktop.

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zindaqi
rogersnorville
Join Date 07/2014
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Reply #9 August 24, 2020 11:08:14 AM
from Stardock ForumsStardock Forums

Random 20 Second delay to open a fence after closing any program. Clean install of the OS, Windows 10 pro 64Bit 2004, Newest Fences 3, even checked for updates. This started with Windows 10 2004, Talked to 3 other users all have the same problem. Just slows down working on projects No real errors. This is a hard one to debug, It may work find for sometime and then start doing it again. 

When the Delay happens I can still open the start menu and run app there. 

Fence will not roll down and the Mouse pointer get stuck in the edit mode for the 20 seconds. and sometime it starts the roll down and stops about 20% in. It will finish after the delay. 

Error log show nothing about Fences. 

I cannot find anything running call Fences, or Stardock, yet it is running. so debugging is a bit harder.

Windows 10 Pro 64 Bit, 32Gigs RAM, GTX 750 TI, Western Digital 2TB, Asus WS C422 Pro SE, Intel Xeon Skylake E/EP 14nm 3.70Ghz ESet Anti-Virus. Office 2019, Teams, Python 3.8, Arduino IDE, Steam

I have uninstalled Fences and have no slowdowns. Cleaned the Registery removed all files even the AppData ProgramData. Cleaned the Registery again. Then reinstalled, Random delay starts again. The odd part is I have two systems running Fences, Same Windows 10 pro 64Bit 2004 on both. The other system does not do this. Both have be Rebuilt in the past year. The other System is and i7 5th Gen 3.4 GHz, 32Gigs RAM, Western Digital 6TB, GTX 1080 with no problems with Fences.

 

 

 

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zindaqi
Guiorgy
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Reply #10 August 24, 2020 11:29:08 AM
from Stardock ForumsStardock Forums

I think I'll be postponing upgrading to Win 2004. Just as an idea, are you using the same antivirus on the other 2 systems? have you tried pausing it to see if that's the problem?

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zindaqi
sdrohan
Join Date 10/2012
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Reply #11 August 24, 2020 11:53:38 AM
from Stardock ForumsStardock Forums

Quoting rogersnorville,
reply 9

Random 20 Second delay to open a fence after closing any program. Clean install of the OS, Windows 10 pro 64Bit 2004, Newest Fences 3, even checked for updates. This started with Windows 10 2004, Talked to 3 other users all have the same problem. Just slows down working on projects No real errors. This is a hard one to debug, It may work find for sometime and then start doing it again. 

I would like you to revew this one for the Windows Sandbox test:

https://forums.stardock.com/501265/get;3786552

Sean Drohan
Stardock Support Manager

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zindaqi
zindaqi
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Reply #12 August 24, 2020 3:24:36 PM
from Stardock ForumsStardock Forums

Quoting Guiorgy,
reply 8


Quoting zindaqi,
reply 7

after copying some large folders with sub folders and files (25gb) to the new account desktop



Honestly, I recommend having all those files in a different place and either use a Folder Portal fence, or a shortcut to a folder on the desktop.

 

I did the folder portal fence, it was good for 5 mintues, then the problem back again, i test it on two computers.

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zindaqi
basj
Join Date 03/2001
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Reply #13 August 24, 2020 9:17:07 PM
from Stardock ForumsStardock Forums

Quoting zindaqi,
reply 12

I did the folder portal fence, it was good for 5 mintues, then the problem back again, i test it on two computers.

Have you tried running static wallpaper and see if it help.

Thank you,

Basj,
Stardock Community Assistant

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zindaqi
zindaqi
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Reply #14 August 25, 2020 12:49:01 PM
from Stardock ForumsStardock Forums

Quoting basj,
reply 13


Quoting zindaqi,
reply 12

I did the folder portal fence, it was good for 5 mintues, then the problem back again, i test it on two computers.



Have you tried running static wallpaper and see if it help.

Thank you,

Basj,
Stardock Community Assistant

 

 yeah, i'm using static wallpaper, not slideshow, also i test it on static color, but same problem.

 

Nvidia GPU.

Bitdefender antivirus.

 

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zindaqi
basj
Join Date 03/2001
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Reply #15 August 25, 2020 7:50:50 PM
from Stardock ForumsStardock Forums

Have your tried the Sandbox test that Sean suggested above (Reply#11)?

Thank you,

Basj,
Stardock Community Assistant

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zindaqi
zindaqi
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Reply #16 August 26, 2020 1:50:58 AM
from Stardock ForumsStardock Forums

Quoting basj,
reply 15

Have your tried the Sandbox test that Sean suggested above (Reply#11)?

Thank you,

Basj,
Stardock Community Assistant

 

yes I did before the previous replay, also i removed the Icons cache.

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zindaqi
basj
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Reply #17 August 26, 2020 3:09:42 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question again to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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zindaqi
sdrohan
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Reply #18 August 26, 2020 8:14:08 AM
from Stardock ForumsStardock Forums

Quoting zindaqi,
reply 16

yes I did before the previous replay, also i removed the Icons cache.

Quoting zindaqi,
reply 7

i created a new account and test it, it was working great, but after copying some large folders with sub folders and files (25gb) to the new account desktop, the problem back.

How many icons are we talking about here?

Also, if you put those larger files in a folder somewhere else, somewhere in \Documents for example, and create a Fences Folder Portal to them instead, does it still happen?

Sean Drohan
Stardock Support Manager

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zindaqi
Guiorgy
Join Date 08/2020
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Reply #19 August 26, 2020 9:02:54 AM
from Stardock ForumsStardock Forums

@sdRohan, I already asked him that, and this is what he said:

 

Quoting zindaqi,
reply 12

I did the folder portal fence, it was good for 5 mintues, then the problem back again, i test it on two computers.

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zindaqi
zindaqi
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Reply #20 August 26, 2020 2:26:11 PM
from Stardock ForumsStardock Forums

Thank you for your replies, 

 

I don’t know if this information might help, but I have 160 files on my desktop that are 500 MB in size. I copied the files to a folder and tried again, its better than before, but it did not solve my problem, and I want all my files and folders on desktop without fence portal. 

 

 

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zindaqi
sdrohan
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Reply #21 August 27, 2020 9:57:26 AM
from Stardock ForumsStardock Forums

Quoting zindaqi,
reply 20

and I want all my files and folders on desktop without fence portal. 

Can I ask why?

Sean Drohan
Stardock Support Manager

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zindaqi
zindaqi
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Reply #22 August 27, 2020 11:42:56 AM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 21


Quoting zindaqi,
reply 20

and I want all my files and folders on desktop without fence portal. 



Can I ask why?

Sean Drohan
Stardock Support Manager

because I bought fences to do the organize job (each file in it's category) not to put my folders and files into folders, I can do this without fences.

 

Note: I tried another software that has organize desktop files feature, and it doesn't has the delay problem, but fences have better look. 

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zindaqi
sdrohan
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Reply #23 August 27, 2020 1:32:00 PM
from Stardock ForumsStardock Forums

Quoting zindaqi,
reply 22

because I bought fences to do the organize job (each file in it's category) not to put my folders and files into folders, I can do this without fences.

But that is not how folder portals function, they can be nearly indistinguishable from regular Fences:

Sean Drohan
Stardock Support Manager

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zindaqi
zindaqi
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Reply #24 August 27, 2020 3:06:55 PM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 23

nearly indistinguishable

Thank you for you reply, and yeah I noticed that, but I don't know why fences have organize feature if I should move my desktop files into folders then create portal for that, so we can say that Fences has a render problem if your desktop have many files and folders, and it should be fixed.

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zindaqi
sdrohan
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Reply #25 August 28, 2020 11:41:31 AM
from Stardock ForumsStardock Forums

Quoting zindaqi,
reply 24

Thank you for you reply, and yeah I noticed that, but I don't know why fences have organize feature if I should move my desktop files into folders then create portal for that, so we can say that Fences has a render problem if your desktop have many files and folders, and it should be fixed.

I just don't know that is indeed the issue - yours seems unique.  The solution provided might be a serviceable workaround until you can determine what is actually contributing to the delay in your case.

Sean Drohan
Stardock Support Manager

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