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NolePaul
NolePaul
Join Date 03/2010
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Sins of a Solar Empire - Registration frustration

March 1, 2010 5:27:34 PM from Stardock ForumsStardock Forums

When I go to register my Sins of a Solar Empire, it is rejecting the serial # on the box. Im getting frustrated. Any help would be appreciated..

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NolePaul
randallgrimes
Join Date 11/2009
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Reply #1 March 2, 2010 6:05:34 AM
from Stardock ForumsStardock Forums

I have Sins of a Solar Empire Trinty Stardock well not excpet the  Reg. code that came with game.

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NolePaul
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #2 March 2, 2010 12:40:26 PM
from Stardock ForumsStardock Forums

Please send an email to support@stardock.com and include the serial so we can look into it for you.

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NolePaul
Euralius
Join Date 11/2008
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Reply #3 April 12, 2010 10:48:37 PM
from Stardock ForumsStardock Forums

Did you try putting the - between each set of characters? eg xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

Also is the email you are entering the same as the one you signed up to impulse with?

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NolePaul
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #4 April 13, 2010 9:56:50 AM
from Stardock ForumsStardock Forums

Euralius raises a good point. Anyone having trouble entering a Sins serial, make sure you are using only A-F and 0-9 and be sure to include the dashes.

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NolePaul
surrender monkey
Join Date 05/2008
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Reply #5 April 13, 2010 6:59:36 PM
from Stardock ForumsStardock Forums

K after 6 days with support i finally got my game registered.  Now it won't download the patches.  It keeps saying file is smaller than expected.  Reseting the data file does nothing.  I can no longer find thier email address and the never answer the phone because they have bankers hours.  Will i ever get to play the game i spent $35 on?  I hate Impulse this is the worst experince I have ever had with a software company.

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NolePaul
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #6 April 14, 2010 10:11:52 AM
from Stardock ForumsStardock Forums

Generally the smaller than expected error can be attributed to security software interfering with the download. If you have any such software, try adding Impulse.exe as an exclusion within it.

If you had a support ticket open with us, you can reply to the last email you received from us with the current problem and it will open your ticket again. If you did not have a support ticket open, send us an email to support@stardock.com and we can work with you.

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