Problem with purchase of Special offer.

I recived this e-mail from Stardock:

"Stardock is proud to announce the second expansion pack to Galactic Civilizations II. The new expansion pack, entitled Galactic Civilizations II: Twilight of the Arnor, picks up where Dark Avatar left off.

The new expansion pack includes unique technology trees per player, Terror Stars, updated invasion screens, new starbase options, special ships and components, and much more.

According to our records, you have Galactic Civilizations II but not the Dark Avatar expansion.

For a limited time, you can get both expansion packs together for nearly half off. When you order, you'll receive the Dark Avatar expansion now and Twilight of the Arnor when it is released.

Galactic Civilizations II: Twilight of the Arnor Preview

Get Galactic Civilizations II: Expansion Bundle

Stardock Corp. 15090 Beck Rd. Plymouth MI 48170
To edit your email subscriptions click here: Manage Email subscriptions"

So i decided to go for it.
so i paid for it and went through it all etc.
then it came to downloading the game....

firstly i had to drudge around this site till i found an article which says i've got to downlaod stardock central to be able to download the game, so i did.

I then went to the games area within it and went to download GlCivII & Dreadlords.
but alas, Central thinks i havn't purchased Deadlords.
(which i have with the above offer).

I can't any where a "send to this email adress for support" so im posting on the forums.

Whats up with this?

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I can't any where a "send to this email adress for support" so im posting on the forums.

The address you need is support@stardock.com.

firstly i had to drudge around this site till i found an article which says i've got to downlaod stardock central to be able to download the game, so i did.

AFAIK there should be a note about using SDC, and a link to download it, in the email you receive after making a purchase.

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omg.
your right about that surport address.
i feel stupid =[

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well stardock is slow in replies =/
tried looking into it all byu myself.

Email says i should DL SDC (which i did_ then i should enter above serial to be able to DL the game but this is all i see:

Products Ordered:
=----------------------------------------------------------------------------=
Product Name : Galactic Civilizations II: Expansion Bundle
User Name : xxxxxxxxxxxx
Email : xxxxxx@xxxxxxx.com
Serial Number : [No serial number required]
Download : http://sdc.stardock.com/sdcentral_setup.exe (Install SDC and use serial above)
=----------------------------------------------------------------------------=

is it just me or SHOULD there be a serial there?
which i then put into SDC so i CAN DL the game ive PAID for?

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I think i've solved it.
SDC is using Billing details rather then account details. -.-

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well stardock is slow in replies =/

It's a holiday weekend (the office is closed on regular weekends anyway, bur Monday is a US holiday as well), so unfortunately support won't be able to get back to you until Tuesday at the earliest. But you certainly shouldn't expect a reply within half an hour aside from the automated acknowledgement, even during office hours.

In any case, you do need to log in to SDC using an SD.net account (forum account), which while separate from any account you may have created on the store site, (for security) should use the same email address. You should have gotten a DL serial which you can register in SDC's Tools menu->Register Products once you've gotten logged in on SDC.

If you didn't get a serial for DA, then you'll need to wait for support to get back with you on that, unfortunately.

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