serial number for the gold edition ? cant find mine

Okay i just bought this game (Gold edition) at a local store and when in install it everything is okay but during this install i was asked for my serial number, its said like its suppose to be on the back of the jewel case... But i just can't find ANY serial number on the jewel case, or even in the box... i have a manuel, a casing with 2 CD to intall the game, a paper-teaser for 'sins of solar empire' , another paper to get a 10$ discount via mail... I also have a list of starmap hot keys, But no serial number

They said its suppose to be written on the back of the jewel case... is it really true ?

The box was properly sealed and everything seems ok in the box, but no serial number... I need help

Sorry for my poor english i did my best but its not my primary language

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Since im not 'that' good in english, a 'jewel case' is the casing with the cds, true ? Mine is in traparent plastic, no label on it, no serial number... Just 2 cds...

I paid for that game and i realy want to register it and get access to the lastest stuff

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I wrote a mail to support@stardock.com as it seems to be a known probem... I Hope i will get my game fixed with a serial number

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Why don't you take it back to the store and demand one with a serial. else you will have to wait till at least monday, Support isn't open weekends.

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Well i wont be able to go to the store until next friday (the store is a bit far away from home, but i was not able to find the game near where i live), i can still play the game without serial number until then so i'll just wait and see if i realy need to go back to the store.

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Thats good, It would be a shame if you couldn't enjoy your new game.

Marcus.

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Did you ever find out where your serial number was for the Gold Edition?

The same thing has happened to me.

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For wilsonrx (and zheos):

When properly packaged, you cannot miss the SN in the boxed version of the game. It is on an white (tightly) adhesive sticker ~5 cm x 1 cm in size, across the back of the plastic jewel case that protects the CD. On the outside.

If it is not there, there was a manufacturing/packaging defect.

The good news is, based on past history, Stardock can probably issue you a replacement SN via e-mail, in just a few minutes. But you have to get hold of Stardock Tech Support.

drrider

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Thanks drrider. I've triple checked everything I had - no SN anywhere. The CD was still wrapped in cellophane so I can probably rule out someone at the shop tampering with it also.

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kryo

Join Date 05/2003

+458

As drrider said, I'd advise contacting support@stardock.com.

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