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Pilosite
Pilosite
Join Date 05/2006
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Download of Tutorials and Movies from stardock IMPOSSIBLE since 3 days!

May 9, 2006 4:37:13 AM from Stardock ForumsStardock Forums

Hi,


I've purchased online galciv2 and the download of Movies and Tutorials keep failing since 3 days, it's really annoying!


-14 The Url is invalid


Am I Alone ?

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Pilosite
Rok Intihar
Join Date 05/2006
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Reply #1 May 9, 2006 5:51:26 AM
from Stardock ForumsStardock Forums
It's the same here.

I also purchased online, on 8th of May.
I had problems with Multimedia at first, too. But now, with an update 1.11 it worked at least for Multimedia.
Still cannot get Movies or Tutorials?!

Could previous installation of Demo cause some problems?
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Pilosite
Pilosite
Join Date 05/2006
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Reply #2 May 9, 2006 6:34:38 AM
from Stardock ForumsStardock Forums

Same here too : Multimedia succeeded, One time tutorials has downloaded succefully, but I've uninstalled the game to reinstall, think it solved the pb, no way.


no response from the support team...

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Pilosite
Rok Intihar
Join Date 05/2006
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Reply #3 May 9, 2006 10:28:08 AM
from Stardock ForumsStardock Forums
I've got an answer from support. Ticket ID: NAF-401403
This was fast, but it looks like general solution

Currently Tutorials are downloading , but it is at only 13% now, so I cannot tell you if it will succed to install


Please try the following:

-Run the file here:
Link
-Restart your computer
-Reinstall SDC from here: Link

Please let me know if you have any additional questions.
---------------
Derek / WishX
[Stardock Technical Support]





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Pilosite
Rok Intihar
Join Date 05/2006
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Reply #4 May 9, 2006 11:47:18 AM
from Stardock ForumsStardock Forums
Tutorials works
And movies are downloading
Looks like it was really something wrong with the SDC.
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