I hear the same complaints they should know all the same things in MMORPGs... which is, in a sense, cheating when you think about it. Where's your sense of fun? I bet you're the guy who bought Oblivion, went into the editor, and gave yourself all the greatest things at the start huh?
Working in the game industry, my personal opinion is that you're better off NOT giving those documents and tidbits of information to the players. If they want it, they'll create them themselves threw tedious gameplay and note taking.
But most of us just want to have fun.