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delta leader
delta leader
Join Date 03/2005
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BIG PROBLEM

just updated my game and...

December 16, 2005 10:33:31 PM from GalCiv II ForumsGalCiv II Forums
i now have version . 80(b) and... IT DOESNT LOAD AT ALL. as soon as i start it crash i dont even get to the the menu screen what the heck is going on i;ve never had this happen before. anyone else got this problem
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delta leader
delta leader
Join Date 03/2005
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Reply #1 December 16, 2005 11:28:01 PM
from Stardock ForumsStardock Forums
help... anyone? i ended it before i loaded it... do i need to like delete the saved game i have or some other thing thats my fault.... anyone
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delta leader
jakanc
Join Date 08/2003
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Reply #2 December 16, 2005 11:31:39 PM
from Stardock ForumsStardock Forums
I have the same problem. Update to .80(b) and I get Gal Civ has encountered a problem and needs to close. We are sorry for the inconvenience.
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delta leader
delta leader
Join Date 03/2005
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Reply #3 December 16, 2005 11:34:01 PM
from Stardock ForumsStardock Forums
AHA so its not just me but its like 11 o clock i hope the stardocks staff hasnt gone home
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delta leader
Suralle
Join Date 07/2004
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Reply #4 December 16, 2005 11:36:28 PM
from Stardock ForumsStardock Forums
Ditto, tried the following also to fix it.
1) Loaded new video drivers
2) cleared all saved games, saved ships, saved races etc.
3) uninstalled, re-installed, re-started system... no luck game still fails at opening.
4) applied a bood to the head... still no joy.
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delta leader
delta leader
Join Date 03/2005
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Reply #5 December 16, 2005 11:50:14 PM
from GalCiv II ForumsGalCiv II Forums
thanks for doing all that. now i know not to. the sacrifice of one will help the many... i think they squeezed in the last update and then went home for the night without checking to see if it worked
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delta leader
jakanc
Join Date 08/2003
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Reply #6 December 17, 2005 12:19:44 AM
from Stardock ForumsStardock Forums
OK, fails on my main system running XP SP2, same system running Vista Beta 2, girl friends system and now finally on my Laptop. Varity of hardware with same crash. Bummer.
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delta leader
delta leader
Join Date 03/2005
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Reply #7 December 17, 2005 12:25:46 AM
from Stardock ForumsStardock Forums
while i have the attention of the class... when it does start back up how can i get the multimedia pack so i can hear the music for the game
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delta leader
jakanc
Join Date 08/2003
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Reply #8 December 17, 2005 12:28:21 AM
from Stardock ForumsStardock Forums
There should be a + to the left of Gal Civ II. click on it and it should expand and show the multimedia pack.
This is Stardock central of course.
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delta leader
delta leader
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Reply #9 December 17, 2005 12:33:06 AM
from Stardock ForumsStardock Forums
thanks back to the original subject... what is everyone getting on there debug after this. keep it short. just the most recent logged event
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delta leader
jakanc
Join Date 08/2003
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Reply #10 December 17, 2005 12:38:26 AM
from Stardock ForumsStardock Forums
Here are the last few lines.


Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
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Foxdrake73
Join Date 08/2005
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Reply #11 December 17, 2005 12:43:40 AM
from GalCiv II ForumsGalCiv II Forums
NOPE....I DON'T EVEN GET THAT MUCH....

Full Reinstall doesn't work either...never loads...chrashes right away....

Why do people take no pride in thier work...they should have tested this or not released it if it wasn't finished....pathetic.

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jakanc
Join Date 08/2003
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Reply #12 December 17, 2005 12:45:48 AM
from Stardock ForumsStardock Forums
Here are the first few lines. I wonder if this could be the problem.
Debug Message: Version v 0.80 Beta 5 last updated on: Fri Dec 16 17:52:22 2005
Debug Message: Could not find a TGN Serial No.
Debug Message: Can't find galciv2 serial in registry subdirectory GalCiv2.
Debug Message: Can't find any serial numbers.
Debug Message: *********DXDiag info follows.*********
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delta leader
delta leader
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Reply #13 December 17, 2005 12:46:15 AM
from GalCiv II ForumsGalCiv II Forums
thats close to mine actually

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
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delta leader
delta leader
Join Date 03/2005
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Reply #14 December 17, 2005 12:48:19 AM
from GalCiv II ForumsGalCiv II Forums
everyone reregister there game and retry. jakanc i dont get those lines thats all there is in my debug right there that says debug in front of it
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jakanc
Join Date 08/2003
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Reply #15 December 17, 2005 12:52:12 AM
from Stardock ForumsStardock Forums
No go. Error did change to:
Debug Message: Version v 0.80 Beta 5 last updated on: Fri Dec 16 17:52:22 2005
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
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Frogboy
Join Date 03/2001
+2422 sdemperor
Reply #16 December 17, 2005 12:53:31 AM
from Stardock ForumsStardock Forums
We have a machine that has it reproduced.  Will be seeing if we can fix it asap.
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Frogboy
Join Date 03/2001
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Reply #17 December 17, 2005 12:55:34 AM
from Stardock ForumsStardock Forums

This would be a good opportunity to give us some Smart Exception logs. 

Reminder:

https://www.galciv2.com/Forums.aspx?ForumID=162&AID=79994

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delta leader
delta leader
Join Date 03/2005
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Reply #18 December 17, 2005 12:56:01 AM
from GalCiv II ForumsGalCiv II Forums
its about time you guys showed up... where were you. i was scared and alone and no one would answer than jakanc came and he had the same problem and it was just horrible. just horrible. i would email them but thats all i got in mine right up there
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jakanc
Join Date 08/2003
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Reply #19 December 17, 2005 1:02:28 AM
from Stardock ForumsStardock Forums
Ok, I believe I did the Smart Exception correctly. Just sent the e-mail.
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Frogboy
Join Date 03/2001
+2422 sdemperor
Reply #20 December 17, 2005 1:02:44 AM
from Stardock ForumsStardock Forums
Well you couldn't want help that much... after all, you didn't follow the reporting guidelines. No hardware info given, no OS given, no smart exception.
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Frogboy
Join Date 03/2001
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Reply #21 December 17, 2005 1:02:57 AM
from Stardock ForumsStardock Forums
Post smart exception info please.
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Foxdrake73
Join Date 08/2005
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Reply #22 December 17, 2005 1:03:25 AM
from Stardock ForumsStardock Forums
When I first launched the .80 update I was "required" by the game to add my serial number and email address....was told registration was successful but that's it....NEVER RUNS!
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delta leader
delta leader
Join Date 03/2005
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Reply #23 December 17, 2005 1:04:50 AM
from GalCiv II ForumsGalCiv II Forums
ummm ok... i've had the program since yesterday... how do i post it. (smart exceptions)
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Foxdrake73
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Reply #24 December 17, 2005 1:06:37 AM
from GalCiv II ForumsGalCiv II Forums
hardware Info:

Pentium III 1.3. MHz
512 Ram chip (1gig with Virtual Mem)
64 MB VC (Nvidia Geforce2Go)

previous version ran fine...good performance.
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delta leader
Comnenus
Join Date 01/2003
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Reply #25 December 17, 2005 1:07:41 AM
from Stardock ForumsStardock Forums
I get this:

Debug Message: Version v 0.80 Beta 5 last updated on: Fri Dec 16 17:52:22 2005
Debug Message: Could not find a TGN Serial No.
Debug Message: Can't find galciv2 serial in registry subdirectory GalCiv2.
Debug Message: Can't find any serial numbers.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 12/17/2005, 00:00:18
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: XFDBRAN
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: Compaq
System Model: Workstation W6000
BIOS: 686P8 v1.24
Processor: Intel(R) XEON(TM) CPU 2.40GHz
Physical Memory: 1024MB RAM
Page File: 417MB used, 2044MB available
Windows Dir: C:\WINNT


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA Quadro4 900 XGL
Manufacturer: NVIDIA
Chip Type: Quadro4 900 XGL
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0258&SUBSYS_013810DE&REV_A3
Display Memory: 128.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.7756
Driver Date: 7/13/2005 14:33:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Creative Sound Blaster PCI
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1274&DEV_1371&SUBSYS_00260E11&REV_09
Manufacturer ID: 1
Product ID: 100
Driver Name: es1371mp.sys
Provider: Microsoft
Driver Version: 5.01.2501.0000
Driver Date: 8/17/2001 11:19:34
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
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