Problem installing start11

Cannt install Start11 2.72 on HP Tablet

from Stardock Forums

Dear Stardock Support

I have Start11 2.72 (licensed) installed successfully on my desktop PC but cannot install it on my HP Elite 2 G8 tablet. Microsoft Debug manager pops up (see photo).  I've never seen this before when installing any software.

Both machines are running 25H2 (OS Build 26200.8524) and both have MDM installed.     I tried end Task from Task Manager but this didn't help. Can you please advise?

Regards

Trevor Rymell

Stardock Software Start Menu Products
146 views 4 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience. Thank you.

Basj,

Stardock Community  Assistant

Reply #2 from Stardock Forums Top

Hi Trevor,

Thanks for providing these details.  It seems the Windows build listed, 25H2 OS Build 26200.8524, could be a Windows Insider / preview build.  Can you confirm whether the HP tablet is enrolled in the Windows Insider program?  (Should say in Settings -> Windows Update -> Windows Insider Program). 

Please know that we do not provide official support for beta, preview, developer, or Insider builds of Windows.  That would be the first thing I would want to rule out.  For reference: https://support.stardock.com/space/SHC/1261010948 

For further insight, I can tell you the Microsoft Debug Manager prompt usually means something in the installer process crashed and Windows is offering to debug it.  It is not normally the cause by itself.  

You can:

1. Check the exact Start11 installer file version you are running (right click Start11v2_Setup.exe -> Properties -> Details tab).  I would expect it's the same file version that worked on your Desktop.

2. On your tablet, you can also check Event Viewer under Windows Logs -> Application for any error at the same time the install fails. The faulting application details from that event could help to narrow down the cause.

Best regards,

Adam McGuinness
Stardock Support Specialist

Galactic Civilizations IV
Reply #3 from WinCustomize Forums Top

That's a weird conflict, especially since it works fine on your desktop with the exact same OS build

Hopefully support can patch this for tablets

Reply #4 from WinCustomize Forums Top

Hi  Adam

No, my tablet is running the normal stable public release of 25H2 and the same Start11 installer version is used. I do have a third machine running the latest Insider Preview build and Start11 installed on that with no issue.

Thks