Fpefpe

Join Date 04/2025

manage devices

activate and deactivate devices

I understand that there are network issues with my account ---

I can see my downloaded products, but when I try to manage my devices, I just get a spinning circle --- when can I expect this to be fixed?

Thanks

start11 accounts and activation help

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Hello,
Sorry to hear you are having issues. If you can not get to your product account page: https://store.stardock.com/myaccount/products. Than you need to raise support ticket using the link below, use the "Ask Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Thanks
Basj,
Stardock Community Assistant

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I believe the Stardock team are aware of this issue and are working to fix it as quickly as possible. Hopefully we will see this working again soon. Thanks for your report.

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since I can't manage this myself, If I deacrive that license on one of my devices wlll that correctly update the "device/use count" for that license key?

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thanks for the info --- I got a reference number, but no conformation email --- is that the way the system works??

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Hello, have you raise ticket on your issue as I mentioned above?

Thank you,

Basj,
Stardock Community Assistant

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I got a SSN reference number ---- but I never got a email to confim this --- I even sent a fax!

Submiting a ticket is not very stright forward

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Quoting Fpefpe,

reply 6

Submiting a ticket is not very stright forward

What do you mean by that? Not everybody have access to your account to check it. So, you will need to submit a ticket if you wish your account to be look into by Support.

Thank you,

Basj,
Stardock Community Assistant

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Quoting Fpefpe,

reply 4

thanks for the info --- I got a reference number, but no conformation email --- is that the way the system works??

To answer your question, yes. When you submit a ticket, you are put in a response que. You should receive an email with a reply from support within a few days. They are really busy behind the scenes right now trying to restore everything.

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thanks for clearing that up

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Try checking again, we are starting to turn some of this functionality back on and this should be working now...however, we are still doing some cleanup of the data.

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Quoting bdsams,

reply 10

Try checking again, we are starting to turn some of this functionality back on and this should be working now...however, we are still doing some cleanup of the data.

Fantastic! Thanks for getting this working.

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yes --- thanks for the update --- its working now!

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