After the latest update, game freezes

from GalCiv4 Forums

After the latest update, after loading my saved game, after two or three turns the miner dialog popped up asking me if I wanted to mine the asteroids. The text was missing and I could not click the Yes or No buttons. Essentially locked. I waited a few minutes and it eventually gave me control back.

I don't see how to upload my saved game.

Thanks

galciv iv support
22,040 views 21 replies
Reply #1 from GalCiv4 Forums Top

Hello there! If you'd like to share your save for us to take a look at, I'd recommend a dropbox link, thanks for the report! You can also DM me the save directly on Discord if you prefer

Reply #2 from GalCiv4 Forums Top

Just to be clear, you guys are running the English version of the game on Windows 10/11 on PC right?

Galactic Civilizations IV
Reply #4 from GalCiv4 Forums Top

I do not know if this is the same issue, but it is close enough that I am posting it in this thread.

Here is a save file that I have uploaded to DropBox that should allow you to recreate the issue:

https://www.dropbox.com/scl/fi/26a6vv6l26cn97xo68t2v/Freeze-With-Memory-Drain-Under-2.1.501781.GC4Sav?rlkey=kgtldm7y30vgrii88w0xwy7bb&dl=0

Before you load the save file, launch whatever tool you use to monitor resource utilization (I use Task Manager in the detail view).  When you load the save file you should be at the end of a turn (272).  Look at the amount of memory being used by Galciv4.exe, it should be about 6 GB.  When you hit the button to go to the next turn you should get the dialog shown below, but clicking on the "Done" button will not do anything and you will be stuck.  Go to your resource monitoring software and you should see memory usage climbing steadily.  Memory usage will continue to climb until you kill the GalCiv4.exe process.

Hopefully, this will help you find the bug.

 

Reply #5 from GalCiv4 Forums Top

I have encountered this issue as well.

In fact, a couple of times it acted just like an OS LoaderLock, where the OS completely locks up and requires a hard-reboot.

Reply #6 from GalCiv4 Forums Top

Have any of you guys witnessed the game all of a sudden not showing Research Mission, Treasure Hunt and Produce Modules for some, not all of the shipyards?

It's strange. Why would those be missing? And it seems to be the shipyards with the highest manufacturing planets associated with them.

Not sure if it's a bug or feature.

Reply #7 from GalCiv4 Forums Top

No, I have not seen that.

Reply #8 from GalCiv4 Forums Top

I'll be trying that out.

I'll be hanging out on Discord during the Thanksgiving Break if anyone wants to talk game stuff.

Reply #10 from GalCiv4 Forums Top

Hi,

I'm going to be looking into the issue you reported.  However, the dropbox link you provided says that the file has been deleted.  Can you repost the file?

Reply #11 from GalCiv4 Forums Top

Quoting shaw, reply 10

Hi,

I'm going to be looking into the issue you reported.  However, the dropbox link you provided says that the file has been deleted.  Can you repost the file?
End of shaw's quote

I have uploaded the file to DropBox again.  Here is the link:

https://www.dropbox.com/scl/fi/x1nza3w178d9ucyefo138/Freeze-With-Memory-Drain-Under-2.1.501781.GC4Sav?rlkey=pj04djf90grfzzx2rg7j9m76g&dl=0

 

Reply #12 from GalCiv4 Forums Top

Thanks!

Reply #13 from GalCiv4 Forums Top

Okay we are investigating.  Until we have a fix, you can disable showing all of the fleet lines as a workaround

.Under game options >Interface> make sure ”Show All Fleets” is disabled

Reply #14 from GalCiv4 Forums Top

Did you try disabling ”Show All Fleets”?

Reply #15 from Stardock Forums Top

I have this same situation. Am at 46G consumed already & nothing happening on the game-side. I did disable the "All Fleet Paths" prior to this last restart but same situation: get about 3 treasure hunter notifications then nothing.

Would it also be possible to get the treasure hunter notifications collapsed into the event log or something? I wind up having to click through a lot of them late-game on these massive maps.

Thank you!

(47G in the amount of time it took to type this & I'm not a slow typist by any means...)

Reply #16 from GalCiv4 Forums Top

Gehanii,

If you have disabled that option, then its likely a different problem. Can you send me your save game?

Reply #17 from GalCiv4 Forums Top

On the Treasure and Research notifications...in late game there's a ton of clicking. Doing the suggestion above or possibly putting them all in a listbox or one dialogbox where you'd only have one click would help a lot.

Thanks

Reply #18 from Stardock Forums Top

Certainly! I made sure to save off a copy of it just in case.

Do you want me to attach it or is there some other, preferred method to get the file to you?

Thank you!

Reply #19 from GalCiv4 Forums Top

You can link it here to drop box or the file-sharing service your choice.  

Reply #20 from GalCiv4 Forums Top

Mine keeps locking up at mid game, usually on the colonization dialog.  I keep paring down the save games, but it still happens.  I do recover after about 10 to 15 minutes.