Reply #1 Top

Sorry to hear you are having trouble.

The Support FAQ recommends the following in this situation

Black screen on loading game

If you run the game for the 1st time and get a black screen, try running the following VC_redist

https://aka.ms/vs/17/release/vc_redist.x86.exe

Reboot and try to run the game again post-install.

Thank you for your patience and patronage.