Multiplicity Steam activation after reinstall

from Stardock Forums

Hello, i had to reinstall multiplicity from steam after reinstalling windows. Was not able to remove the original install. 

When running on the new install, I got the error "Unable to active Multiplicity, as it's currently activated on a different computer. Click continue to deactivate the other computer and proceed with activation on this computer" 

 

However, it does nothing when selecting continue and just loops back to the same message. 

I need the old instance to be removed. 

 

Thank you. 

accounts and activation help
3,928 views 10 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #2 from Stardock Forums Top

Hello,

It's because you linked your Steam account.

I have reset it.

Sean Drohan
Stardock Support Manager

Ashes of the Singularity II
Reply #5 from GalCiv4 Forums Top

Quoting Kaysharp2793, reply 4

I have the same issue can you help me please.
End of Kaysharp2793's quote

Private message me your steamID64 (Dec) ID from a search here:

https://www.steamidfinder.com/

Sean Drohan
Stardock Product Lifecycle Manager

Reply #8 from Stardock Forums Top

Quoting Kaysharp2793, reply 7

Still the same issue.
End of Kaysharp2793's quote

Try again, please.

Sean Drohan
Stardock Support Manager

Reply #10 from Stardock Forums Top

Quoting Kaysharp2793, reply 9

worked. Thank you. 
End of Kaysharp2793's quote

You are most welcome.

Sean Drohan
Stardock Support Manager