He was; but I think Stardock, Frogboy et al are going to soon hit the wall of diminishing returns for such excellent customer service.
Like when the irresistable force meets the unmoveable object; excellent, above and beyond the call customer support might be about to be crashed into by unrealistic and unrelenting customer expectations.
I hope Stardock wins.
Elrikk
PS. Nobody has yet explained to my satisfaction why it is that I can't name all my individual planetary citizens, give them a birthdate and have a party for each one when his/hers comes around. (the strains of "Happy Birthday to You" playing merrily in the background available as a bonus multimedia pak). Surely this wold be an excellant morale modifier.
~SDC~