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applet99
applet99
Join Date 05/2012
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Unable to select/show any Dreams/backgrounds

June 30, 2019 4:11:47 AM from Stardock ForumsStardock Forums

Recently one of my backgrounds got "stuck" and no other background would replace it when selected.  Followed directions for "purge" and then a fresh install.  No luck.  The only background I can get on desktop is with Windows, not Deskscapes.  Currently when I select a background in Deskscapes it says "Loading background preview" and the name shows, I can see the subtle changes in the header's color that usually happen when selecting one, but the preview never comes up, and applying doesn't work.  Looking for a solution, I love Deskscapes, but this is frustrating.  Thanks!

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applet99
basj
Join Date 03/2001
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Reply #1 June 30, 2019 4:49:02 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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applet99
AzDude
Join Date 11/2002
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Reply #2 June 30, 2019 11:59:27 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

Try these settings changes in Deskscapes 10 .

Changing the Media Foundation to one of the two Direct Show setting .

Follow the image below . Also try updating your Codes to latest versions https://www.codecguide.com/download_k-lite_codec_pack_mega.htm

Direct Show settings here.

Try making these changes then Reboot and test .


AzDude
Stardock Community Assistant

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applet99
roel1976
Join Date 04/2006
0
Reply #3 July 12, 2019 7:19:35 AM
from Stardock ForumsStardock Forums

I have exactly the same problem. Also did clean reinstall using DSPurge file and followed all the suggestions by AzDude. Rebooted. Same problem persists. Any other suggestions?

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applet99
basj
Join Date 03/2001
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Reply #4 July 12, 2019 7:47:03 AM
from Stardock ForumsStardock Forums

Hello,

Please try the Cleanboot steps mentioned here : https://forums.stardock.com/485954/deskscapes-support-faq#cleanboot

Thank you,

Basj
Stardock Community Assistant.

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applet99
Gregory2001
Join Date 11/2002
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Reply #5 July 12, 2019 9:35:17 AM
from WinCustomize ForumsWinCustomize Forums

None of the above will work including getting any response from "Support".

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applet99
sdrohan
Join Date 10/2012
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Reply #6 July 12, 2019 10:22:21 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Quoting Gregory2001,
reply 5

None of the above will work including getting any response from "Support".

So you did the clean boot as well under a new Windows Admin account?  You seem new to the thread - could you tell us what version / build of Windows you are using?

Sean Drohan
Stardock Support Manager

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applet99
Gregory2001
Join Date 11/2002
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Reply #7 July 12, 2019 10:54:35 AM
from WinCustomize ForumsWinCustomize Forums

https://forums.wincustomize.com/495802/page/1/#3754281

 

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applet99
sdrohan
Join Date 10/2012
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Reply #8 July 12, 2019 11:19:53 AM
from Stardock ForumsStardock Forums

Quoting Gregory2001,
reply 7

https://forums.wincustomize.com/495802/page/1/#3754281

Answered.

Sean Drohan
Stardock Support Manager

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applet99
Seamus_ar
Join Date 10/2017
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Reply #9 July 13, 2019 7:22:38 PM
from Stardock ForumsStardock Forums

I am also suddenly having this issue. It worked yesterday, after rebooting today, can select and change still backgrounds but not Dreams.  Dreams seem "stuck" on a previous Dream and will not release.  Also right-clicking on a Dream in their folder and selecting "Set as Desktop Background" no longer works.

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applet99
AzDude
Join Date 11/2002
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Reply #10 July 13, 2019 7:34:06 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Seamus_ar,
reply 9

I am also suddenly having this issue. It worked yesterday, after rebooting today, can select and change still backgrounds but not Dreams.  Dreams seem "stuck" on a previous Dream and will not release.  Also right-clicking on a Dream in their folder and selecting "Set as Desktop Background" no longer works.

Hello

Would you Please do this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version from your Stardock account https://store.stardock.com/myaccount/products/

Reboot again and now check .

If needed " DO " reply #2 .. Reboot and test .

 

AzDude
Stardock Community Assistant

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applet99
Seamus_ar
Join Date 10/2017
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Reply #11 July 13, 2019 9:31:54 PM
from Stardock ForumsStardock Forums

I tried the Purge and reinstalled, and rebooted.

Nothing is changed.  I still cannot set a Dream as a background, either from Deskscapes or by right-clicking on the Dream.

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applet99
Seamus_ar
Join Date 10/2017
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Reply #12 July 14, 2019 12:24:46 AM
from Stardock ForumsStardock Forums

Is there a place we can still download DeskScapes 8?  I'm really tired of fighting DeskScapes 10.

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applet99
basj
Join Date 03/2001
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Reply #13 July 14, 2019 12:44:31 AM
from Stardock ForumsStardock Forums

Quoting Seamus_ar,
reply 13

Is there a place we can still download DeskScapes 8?  I'm really tired of fighting DeskScapes 10.

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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applet99
AzDude
Join Date 11/2002
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Reply #14 July 14, 2019 3:21:18 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Gregory2001,
reply 14

Why?  They won't answer.

Answer What ?

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applet99
AzDude
Join Date 11/2002
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Reply #15 July 14, 2019 3:36:36 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Seamus_ar,
reply 12

Is there a place we can still download DeskScapes 8?  I'm really tired of fighting DeskScapes 10.

Did you check your Downloads folder to see if it is there ?

if so do the Purge ( listed above reply#10 ) and then install 8 back .

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applet99
applet99
Join Date 05/2012
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Reply #16 July 15, 2019 3:04:26 AM
from Stardock ForumsStardock Forums

I've done the purge, done the setting up of another Windows 10 account, so many things.  Still can't play a Dream, just my own videos or pictures.  So frustrating.  Reached out to support, just a template email back in return - saying to post in the forums

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applet99
AzDude
Join Date 11/2002
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Reply #17 July 15, 2019 3:55:52 AM
from WinCustomize ForumsWinCustomize Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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applet99
sdrohan
Join Date 10/2012
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Reply #18 July 15, 2019 9:08:29 AM
from Stardock ForumsStardock Forums

Quoting Seamus_ar,
reply 9

I am also suddenly having this issue. It worked yesterday, after rebooting today, can select and change still backgrounds but not Dreams. 

If it worked one day, but not the next, could you help us with what you may have changed (installed an update, new software, etc)?

Sean Drohan
Stardock Support Manager

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applet99
Gregory2001
Join Date 11/2002
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Reply #19 July 15, 2019 10:23:27 AM
from WinCustomize ForumsWinCustomize Forums

Uninstall DS 10 and install DS 8.  It works fine and has nothing to do with "decoders", etc.

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applet99
Seamus_ar
Join Date 10/2017
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Reply #20 July 16, 2019 9:58:19 AM
from Stardock ForumsStardock Forums

I found an old DS 8 installer and have gone back to DS8.  DS10 was starting to drive me a little crazy with its endless bugs, not going online, then not showing dreams.  Going back to a version that works is life-improving.

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applet99
S J N
Join Date 10/2001
+43
Reply #21 July 17, 2019 1:29:36 AM
from WinCustomize ForumsWinCustomize Forums

HELLO...I have been waiting weeks for a response to my problems with DS 10.

I have done everything posters have asked, way too many times.

I guess DS 10 will have to wait until it is FIXED!

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applet99
Gregory2001
Join Date 11/2002
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Reply #22 July 19, 2019 8:48:32 AM
from WinCustomize ForumsWinCustomize Forums

Welcome to the club.

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applet99
sdrohan
Join Date 10/2012
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Reply #23 July 19, 2019 9:32:09 AM
from Stardock ForumsStardock Forums

Greg, SJN,

Regrettably, you are but maybe 4 clients that we are aware of that are still having issues - and not all of you always were with DS10.  We do not know why you all are so unique.

That said, the Devs are aware.

Sean Drohan
Stardock Support Manager

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applet99
justaguySD
Join Date 10/2011
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Reply #24 July 29, 2019 4:10:54 PM
from Stardock ForumsStardock Forums

Same issue...

Same responses...

Have the latest MPEG 2 encoders

All the windows 10 updates

I've used the Purge tool and reinstalled it

WTHECK?

I hope someone actually monitors this thread :/ 

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applet99
AzDude
Join Date 11/2002
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Reply #25 July 29, 2019 4:17:27 PM
from Stardock ForumsStardock Forums

Quoting justaguySD,
reply 24

Same issue...

Same responses...

Have the latest MPEG 2 encoders

All the windows 10 updates

I've used the Purge tool and reinstalled it

WTHECK?

I hope someone actually monitors this thread :/ 

Check here https://forums.wincustomize.com/496292/page/1/#3756436

 

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