DeskScapes 10 on Windows 10 won't go online

Seamus_ar

Join Date 10/2017

DeskScapes 10 on Windows 10 won't go online

I am running the new DeskScapes 10 on Windows 10 Pro 64-bit version 1809.

DeskScapes works as far as setting Dreams but cannot go online to look for new Dreams.

When you click the "online" tab, you get the error "No suitable backgrounds have been found."

I have uninstalled and reinstalled DeskScapes 10 with no effect on this issue.

On a different computer, same network, running Windows 10 Pro version 1903, I am not having any issues. Both computers are running BitDefender Total Security 2019, configured identically. Completely disabling BitDefender makes no difference on this issue.

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AzDude

Join Date 11/2002

+556

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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sdrohan

Join Date 10/2012

+731

Quoting Seamus_ar,

reply 25

The new profile has also stopped working.

Was it after you installed something under the new profile - something that was on the old profile as well - is there anything you can trace it back to?

Sean Drohan
Stardock Support Manager

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Ok, what appears to have been the final resolution on both the Windows 7 and Windows 10 builds:

1. Create a new profile on each OS and migrate all data to that profile.

2. Making a new profile alone turned out to be only a temporary fix and problem returned.

3. Find updated NIC driver online from Realtek site, not from ASUS site for this z-87a motherboard. The driver on the ASUS site for the motherboard is old and has the problem.

After moving to a new profile *and* updating the NIC driver, the problem is resolved and DeskScapes 10 will go online on both Windows 10 and Windows 7.

Although this seems to be closely tied to this model motherboard and integrated NIC, hopefully this information may prove helpful.

Thank you for all of your help in figuring this out!

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