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Why is it taking so long to process my order

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iainparfitt
russ10
Join Date 06/2012
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Reply #126 June 28, 2012 2:58:44 PM
from Stardock ForumsStardock Forums

Thank you.

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iainparfitt
pantsryczek
Join Date 07/2012
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Reply #127 July 1, 2012 1:04:03 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

When I ordered Rebellion I was unaware that there would be an order processing delay.  Can anything be done to speed this up?  I apologize for my impatience--I'm American.

 

Order number : 2230152

 

 

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iainparfitt
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #128 July 1, 2012 3:56:30 PM
from WinCustomize ForumsWinCustomize Forums

Quoting pantsryczek,
reply 127
When I ordered Rebellion I was unaware that there would be an order processing delay.  Can anything be done to speed this up?  I apologize for my impatience--I'm American.

You should be set now.  Sorry for the delay.

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iainparfitt
EagleNebula
Join Date 06/2012
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Reply #129 July 4, 2012 5:04:02 PM
from Elemental ForumsElemental Forums

Oh no, I just got informed that you're on vacation right now and i have to wait 4 more days [e digicons]:'([/e]  

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iainparfitt
ZubaZ
Join Date 11/2001
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Reply #130 July 5, 2012 1:17:15 PM
from WinCustomize ForumsWinCustomize Forums

Quoting EagleNebula,
reply 129
Oh no, I just got informed that you're on vacation right now and i have to wait 4 more days [e digicons]:'([/e]  
Should be set now.

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iainparfitt
riialin
Join Date 07/2012
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Reply #131 July 5, 2012 1:48:25 PM
from Stardock ForumsStardock Forums

Hi,

 

I ordered Object Desktop yesterday and got into manual processing queue. It also seems like you are on vacation right now, is there any possibility to speed this up? My Paypal transaction ID is: 7YV946467M6681419

 

Best,

Aleksi

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iainparfitt
miikapakarinen
Join Date 07/2012
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Reply #132 July 5, 2012 2:07:10 PM
from Stardock ForumsStardock Forums

Same issues as the person above. I don't usually bitch about things like these but 4 days wait until your vacation is over sounds a little unfair. I'm yet to receive any kind of confirmation concerning my purchase. Can you help me out? Order number: 2231290.

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iainparfitt
mdomanowski
Join Date 07/2012
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Reply #133 July 5, 2012 6:21:04 PM
from WinCustomize ForumsWinCustomize Forums

Same as the person above. My account has already been charged, however my purchase is not available. Order number is 2231685.

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iainparfitt
JPNyden
Join Date 09/2010
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Reply #134 July 5, 2012 9:18:01 PM
from Stardock ForumsStardock Forums

I just registered my copy of Gal Civ II Ultimate with the Stardock Store, and it's not showing up. I can provide my serial number for the game on request.

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iainparfitt
mdomanowski
Join Date 07/2012
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Reply #135 July 5, 2012 10:05:16 PM
from Stardock ForumsStardock Forums

Thanks.*

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iainparfitt
mdomanowski
Join Date 07/2012
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Reply #136 July 5, 2012 10:05:46 PM
from Stardock ForumsStardock Forums

*

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iainparfitt
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #137 July 5, 2012 11:08:57 PM
from WinCustomize ForumsWinCustomize Forums

Quoting riialin,
reply 131
riialin
Quoting mdomanowski,
reply 133
mdomanowski
You can access your registrations and download links by logging in with your Stardock account at https://store.stardock.com/myaccount/products or installing through Stardock Central (currently in beta but available at https://www.stardock.com/products/stardockcentral/ )
Quoting JPNyden,
reply 134
I just registered my copy of Gal Civ II Ultimate with the Stardock Store, and it's not showing up. I can provide my serial number for the game on request.
Did you use this same email as the forum?  I'm not seeing the registration. Are you using https://services.stardock.net/accounts/registerproduct.aspx

Quoting mdomanowski,
reply 135
i like how your system is available to charge my bank account, but cant manage to make a digital download available when it does take my money. great service here. why should any of your customers wait multiple days for a download, that's the entire point of a digital download..... to no wait.
I see your purchase or Rebellion.  Hit the first link above see what happens.

 

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iainparfitt
riialin
Join Date 07/2012
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Reply #138 July 6, 2012 12:45:28 PM
from Stardock ForumsStardock Forums

Working right now, thank you very much Zubaz!

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iainparfitt
tsf01
Join Date 07/2012
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Reply #139 July 6, 2012 1:24:08 PM
from Stardock ForumsStardock Forums

Im a bit mervous too. I placed my order and got my confirmation from paypal, but have got nothing from Stardock, not a confirmation email or even anything showing in my account on thier site?

 

Is this normal from this site? Or should i be making a call?

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iainparfitt
ZubaZ
Join Date 11/2001
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Reply #140 July 6, 2012 4:22:22 PM
from WinCustomize ForumsWinCustomize Forums

Quoting tsf01,
reply 139


Is this normal from this site? Or should i be making a call?
It's not normal  . . and you are set.

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iainparfitt
frozengeek2
Join Date 07/2012
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Reply #141 July 6, 2012 8:44:22 PM
from Stardock ForumsStardock Forums

I too have ordered Rebellion. My card was charged but I have received no confirmation email or other communication. My order # is 2231835. I appriciate any help that you can give. Thanks

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iainparfitt
ZubaZ
Join Date 11/2001
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Reply #142 July 7, 2012 1:15:13 PM
from WinCustomize ForumsWinCustomize Forums

Quoting frozengeek2,
reply 141
I too have ordered Rebellion. My card was charged but I have received no confirmation email or other communication. My order # is 2231835. I appriciate any help that you can give. Thanks
You should be set.  Check out https://store.stardock.com/myaccount/product

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iainparfitt
frozengeek2
Join Date 07/2012
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Reply #143 July 7, 2012 4:15:12 PM
from Stardock ForumsStardock Forums

Thanks you very much

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iainparfitt
Hankers
Join Date 04/2004
+542
Reply #144 July 8, 2012 9:51:02 AM
from WinCustomize ForumsWinCustomize Forums

ZubaZ - If you can help this guy out - https://forums.wincustomize.com/428109

 

Thanks

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iainparfitt
davidwarner43
Join Date 07/2012
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Reply #145 July 8, 2012 10:05:44 AM
from WinCustomize ForumsWinCustomize Forums

hello need some help,seem to be posting to many posts on same topic,i have not been given a link to software i brought of stardock,no serial number,nothing so could some one help,thanks

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iainparfitt
ZubaZ
Join Date 11/2001
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Reply #146 July 8, 2012 12:17:07 PM
from WinCustomize ForumsWinCustomize Forums

Quoting davidwarner43,
reply 145
hello need some help,seem to be posting to many posts on same topic,i have not been given a link to software i brought of stardock,no serial number,nothing so could some one help,thanks
You should be set now.

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iainparfitt
davidwarner43
Join Date 07/2012
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Reply #147 July 8, 2012 12:30:09 PM
from Stardock ForumsStardock Forums

thank you very much

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iainparfitt
timmalligan
Join Date 07/2012
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Reply #148 August 1, 2012 7:41:05 AM
from Elemental ForumsElemental Forums

could somebody please check my order? its taking forever. and i want to use what i paid for now.

many thanks!

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iainparfitt
ZubaZ
Join Date 11/2001
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Reply #149 August 1, 2012 8:20:25 AM
from WinCustomize ForumsWinCustomize Forums

Quoting timmalligan,
reply 148
could somebody please check my order? its taking forever. and i want to use what i paid for now.

many thanks!
You should be all set now.

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iainparfitt
Daydaydp
Join Date 07/2012
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Reply #150 August 1, 2012 7:21:42 PM
from WinCustomize ForumsWinCustomize Forums

Ok so I bought sins of a solar empire trinity off of steam, i went to launch the game and then it prompted me with stardock acc info i created a account and then registration code i enter the code from the game and it says the code is invalid. so i tried going to stardock site and doing it and it will not allow me to do it there either, i also tried contacting steam and they told me that since it is a third party game they could not help me i went to mibbit and i talked to someone and he sent me here to get help so could someone please help me figure out how to do this?

 

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