... I'm not a poweruser, so maybe I say a nonsense, but there seem to be several views in Word (print, reading, web, outline and draft), aren't those the ones you are referring to?
Nope, Normal view is gone. It was the default view for 11 versions of Word, but now the default is Print Layout. The new Draft view is almost as good as Normal was, but it's odd-feeling and I have to do so much twiddling of headers and footers these days that I hardly ever use it.
...Very interesting post for people who work on UI and usability
It's encouraging to see a UI designer scoff the "Don't make me think" line, and a training toy might be a good idea for many folks.
