Yo - go to the metaverse, create an account and log in - then press account you should be able see characters. In there (edit characters) you need to create a character or player (dont remember what it is called). I recall something about one of the buttons can be hard to spot since it is greyed out...
thats all I can contribute with eventhough it is not that long since I created my char 
All the best,
Rock
