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itzlegend
itzlegend
Join Date 07/2009
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SoaSE Bundle - broken registration?

July 3, 2009 7:05:13 PM from Stardock ForumsStardock Forums

I just purchased the sins of a solar empire 'bundle' but only the Entrenchment expansion shows up under 'my games' in impulse. 

Attempts to register the base game result in a generic error "The serial number youi have entered is not recognized by Impulse".  Is the registration for this new bundle 'product' not working?

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itzlegend
Dash
Join Date 03/2009
+56
Reply #1 July 4, 2009 2:39:46 PM
from Stardock ForumsStardock Forums

I've cleared up what appeared to be the issue in your account; please restart Impulse and check again.  Let us know whether it is working now.

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jmm5351
Join Date 07/2009
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Reply #2 July 5, 2009 11:39:54 AM
from Stardock ForumsStardock Forums

The same thing happened to me. I bought the Sins of a Solar Empire and I cannot install the game because only its expansion is showing up in Impulse to install. I contacted e-mail support but I have had no answer yet from them. I am starting to think I got ripped off.

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itzlegend
Dash
Join Date 03/2009
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Reply #3 July 6, 2009 7:18:25 AM
from Demigod ForumsDemigod Forums

@jmm5351

 

Try closing Impulse and running the following file:

http://sd.stardock.com/curthendzell/fix_registrations.reg

Make sure to follow the link in Internet Explorer, as other web browsers will not handle the file type correctly.  Once you follow the link, save the file and double click it to apply it.  Then relaunch Impulse.  You will need to re-login with your username/e-mail (either will work) and password.

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azilber
Join Date 07/2009
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Reply #4 July 6, 2009 6:33:18 PM
from Stardock ForumsStardock Forums

I'm having the same exact issue, and I opened 2 support tickets.  I also found and tried the fix above and it didn't work.

 

-alex

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Slumberjack
Join Date 05/2009
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Reply #5 July 6, 2009 10:13:22 PM
from Stardock ForumsStardock Forums

I am also having this problem.  I got the bundle this weekend, yet hasn't shown up in MyGames yet.  I got the email with the serial number and directions on how to get the game onto Impulse,  but that hasn't worked.  The registry key didn't seem to do anything but erase my login information in Impluse (which I was able to re-enter.)

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strictlyrude27
Join Date 07/2009
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Reply #6 July 7, 2009 1:02:24 AM
from Stardock ForumsStardock Forums

I have the same problem - bought the bundle this weekend and can't get the base game installed due to bad serial. Running that registration key does absolutely nothing - just resets my Impulse login data. Still rejects my serial.

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Dash
Join Date 03/2009
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Reply #7 July 7, 2009 7:34:10 AM
from Stardock ForumsStardock Forums

Restart Impulse and check your My Games tab again now.  Let me know if it still hasn't shown up. 

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Sindaran
Join Date 07/2009
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Reply #8 July 7, 2009 7:56:45 PM
from Stardock ForumsStardock Forums

This happened to me as well but in a different way. Bought the bundle and it shows me that i have entrenchment but not the original game. I got two registrations but there's no place to even register or download the original game.

 

EDIT: I tried what you told the guy up there to do, with going through IE and running the file. Didn't change anything after I relogged in.

EDIT 2: Arg, tried that link twice to be sure, getting really upset. Also wondering if I got ripped off.

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itzlegend
ZubaZ
Join Date 11/2001
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Reply #9 July 7, 2009 8:20:49 PM
from Stardock ForumsStardock Forums

Quoting Sindaran,
reply 8
This happened to me as well but in a different way. Bought the bundle and it shows me that i have entrenchment but not the original game. I got two registrations but there's no place to even register or download the original game.

 

EDIT: I tried what you told the guy up there to do, with going through IE and running the file. Didn't change anything after I relogged in.

EDIT 2: Arg, tried that link twice to be sure, getting really upset. Also wondering if I got ripped off.
Try one more time please . . I poked a server.

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Slumberjack
Join Date 05/2009
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Reply #10 July 8, 2009 1:29:57 AM
from Stardock ForumsStardock Forums

Quoting Dash,
reply 7
Restart Impulse and check your My Games tab again now.  Let me know if it still hasn't shown up. 

It is working fine now!

Thank you so much!  I really appreciate the help with this.

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Dash
Join Date 03/2009
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Reply #11 July 8, 2009 7:57:11 AM
from Demigod ForumsDemigod Forums

Try one more time please . . I poked a server.

That's good work there Zubaz

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vforventura
Join Date 07/2009
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Reply #12 July 9, 2009 3:42:32 PM
from Stardock ForumsStardock Forums

I am also having the same issue as Sindaran. The registry file did nothing for me, either. Can you guys do your magic for me as well, please?

Thanks in advance.

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itzlegend
ZubaZ
Join Date 11/2001
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Reply #13 July 9, 2009 4:00:27 PM
from Stardock ForumsStardock Forums

vforventura: try again please

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vforventura
Join Date 07/2009
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Reply #14 July 9, 2009 4:32:00 PM
from Stardock ForumsStardock Forums

Magic, indeed. Didnt even have to restart Impulse. Thank you!

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itzlegend
Dash
Join Date 03/2009
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Reply #15 July 9, 2009 6:25:48 PM
from Demigod ForumsDemigod Forums

Zubaz's magic strikes again! 

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Tzain
Join Date 11/2008
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Reply #16 July 10, 2009 1:51:47 AM
from Stardock ForumsStardock Forums

I'm having the same issue, registry fix didn't work.

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itzlegend
Dash
Join Date 03/2009
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Reply #17 July 10, 2009 8:03:00 AM
from Demigod ForumsDemigod Forums

I'm having the same issue, registry fix didn't work.

Drop me an email at support@stardock.com and I'll see if I can get you fixed up.

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