Dated January 3
[QUOTE=chip5541]I spent about 30 minutes with Microsoft's CS yesterday. Having dealt with Sony's CS 2 times they have always treated me in a professional way and with courtesy. Microsoft, besides the fact it sounded like she was talking through a paper bag, was condescending and accusatory in that the issues my 360 had were my fault or is supposed to be that way. A CD in the drive sounds like a darn jet and she quotes me a reader card response about the 360 being advanced hardware and other such BS PR crap. The circle scratched into my Lego’s Star Wars II game is because I must have moved the 360 with the game in the drive or the unit is vibrating, not caused by the unit, from some other source. Oh and it was stressed several times, even though I did not imply or ask about, that Microsoft is not responsible for damaged disks.
She suggested that if the problem continues to give them a call back.
So let me get this straight!!!! They want me to continue to use a unit that is defective and to ruin a second $60 game just to prove the unit is defective but they won’t do anything about the $120+tax that I will be out in trashed games??[/QUOTE]
Dated Jul 17
called back today and spoke to Terry. At first they had this complaint. I followed up with them to state that the game (Star Wars II lego's) now has another scratch and several partial scratches. They said they could fix it but it would be $99. I stated that I reported this issue prior the the warranty expiring. They said yes but since I am calling back now it is out of warranty. I said that I reported this issue while still under warranty and they said yes but now it is out of warranty and you are reporting it now. I said so I have to pay $100? and she said not that much. (side note: how GD condescending) She went to get a supervisor and when she came back she said that they said it would cost $99. After going back and forth and allot of time on the phone I said fine. thanked her for her time and hung up.
I called MS corporate office and was advised to insist to speak to a supervisor at customer service. I called back and spoke to some guy and explained everything. He said he would get a supervisor. After over 30 minutes a young lady came on and she didn't know anything and was not a supervisor so i had to explain everything again! She said that since I was calling now I had to pay. I said I wanted to speak to a supervisor. She put me on hold for a couple of minutes and when she came back she connect a supervisor name Jenno. I told him I reported this issue before back in January. He said the only thing I see is a complaint about a headset. Hmmm looks like they lost my original complaint. How convenient. Long story short they say I have to pay even though I reported the problem while still in warranty.
