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Entiteetti
Entiteetti
Join Date 06/2007
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Can't update my limited edition

July 16, 2007 1:55:40 PM from Stardock ForumsStardock Forums
When I try to get the second number and give the only serial I have, it says it is already registered to the DIFFERENT email address. Which is the same I'm using.
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Entiteetti
Entiteetti
Join Date 06/2007
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Reply #1 July 16, 2007 2:48:50 PM
from Stardock ForumsStardock Forums
As addition: Could it be possible to re-send the second number to the email-address the game is claimed to?

I'm quite sure I'm using the right address, but it still says the game is claimed by a different address.
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Entiteetti
kryo
Join Date 05/2003
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Reply #2 July 16, 2007 5:42:45 PM
from GalCiv II ForumsGalCiv II Forums
Please contact support@stardock.com. You should receive an automated response shortly after you send the mail with your ticket number; if you don't, check your spam/bulk folders.

If you can't email support or get no response at all, you can submit a ticket directly through this page. Just click next, then fill out the form and submit it (no need to log in or register there).
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Entiteetti
Peace Phoenix
Join Date 01/2004
+25
Reply #3 July 17, 2007 3:33:46 AM
from GalCiv II ForumsGalCiv II Forums

When I try to get the second number and give the only serial I have, it says it is already registered to the DIFFERENT email address. Which is the same I'm using.

I know it is a stupid question but: Are you the first owner of your copy? Are you sure nobody has already used it?

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Entiteetti
Entiteetti
Join Date 06/2007
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Reply #4 July 17, 2007 6:13:14 PM
from Stardock ForumsStardock Forums
No. It's a GOOD question since that would definetely explain the trouble I have. But I'm sure I'm the only user of that game.

I'm currently waiting the reply from the support@stardock.com.
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Entiteetti
Peace Phoenix
Join Date 01/2004
+25
Reply #5 July 18, 2007 3:59:24 AM
from GalCiv II ForumsGalCiv II Forums

But I'm sure I'm the only user of that game.

How have you got your limited edition?

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Entiteetti
CaptainYar
Join Date 02/2007
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Reply #6 July 18, 2007 8:22:16 AM
from GalCiv II ForumsGalCiv II Forums
A few people wind up with serial number problems. It doesn't necessarily mean that its a used copy. When i tried to update i was told that the eamil address was not the same as the one that was registered.

David at support had me fixed up in no time.
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Entiteetti
Peace Phoenix
Join Date 01/2004
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Reply #7 July 18, 2007 9:55:24 AM
from GalCiv II ForumsGalCiv II Forums

It doesn't necessarily mean that its a used copy.

True, that why knowing how the person get the copy is helpful to spot when an another e-mail could have been used.

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