Uraniraptor: Thank you for your patience.

I see that you have submitted multiple activation requests and after processing your first, it came back successful. I can only assume the others were also successful, as no ticket had been created in our support system.

Here's how it goes: You send an activation request and it's automatically processed. If it fails because the serial number or email address is incorrect when creating that long < activate > string, a support ticket is created that we then respond to manually. We resolve the issue through these means from there out.

In your situation, you had submitted activation requests that went through successfully (so no support tickets were created) and your emails had to be retrieved manually from our server. I can only imagine that either your mail provider does not like zip attachments, or something about the email, as the emails do show as having been sent out from here.

I've sent you a mail directly, so you should be all set. Thanks again for your patience through all of this. I appreciate the time and effort you've spent ensuring you had everything correct, despite being deterred by some factor outside your control.

Enjoy your game!   

-Mike
[Stardock Support]