Home | Recent Posts New Topic
Brian Isaacson
Brian Isaacson
Join Date 03/2003
0

Pre-Order Question

February 8, 2006 5:28:52 PM from GalCiv II ForumsGalCiv II Forums
I pre-ordered the game late yesterday evening. The final screen with my order ID said that an email would be sent to my account with a copy of my receipt. So far, the email has not arrived. Should I be worried that there was a problem with my pre-order, or is this is the standard operating procedure.
Locked Post
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
Brian Isaacson
Robzig
Join Date 02/2006
0
Reply #1 February 8, 2006 6:18:57 PM
from GalCiv II ForumsGalCiv II Forums
I have not recieved my email either. I did print the page with my Order ID, though.
Reason for Karma (Optional)
Successfully updated karma reason!
Brian Isaacson
Brian Isaacson
Join Date 03/2003
0
Reply #2 February 8, 2006 6:25:32 PM
from Stardock ForumsStardock Forums
I foolishly ordered while on my laptop (which doesn't have a printer connected.) However, I kept the window open, so I'll at least write down the order ID tonight when I get home from work. Thanks for the reply. At least, I know it wasn't just me
Reason for Karma (Optional)
Successfully updated karma reason!
Brian Isaacson
JediLow
Join Date 05/2005
0
Reply #3 February 8, 2006 6:58:00 PM
from Stardock ForumsStardock Forums
I believe (someone correct me if I'm wrong) that since its a preorder Stardock isn't sending out the email (or charging) until its shipped.
Reason for Karma (Optional)
Successfully updated karma reason!
Brian Isaacson
Consumed Crustacean
Join Date 08/2003
0
Reply #4 February 8, 2006 7:17:31 PM
from Stardock ForumsStardock Forums
I believe (someone correct me if I'm wrong) that since its a preorder Stardock isn't sending out the email (or charging) until its shipped.


I recieved the receipt e-mail within an hour or so. They're not charging, or sending the temporary serial number until later.
Reason for Karma (Optional)
Successfully updated karma reason!
Brian Isaacson
Robzig
Join Date 02/2006
0
Reply #5 February 8, 2006 7:31:50 PM
from Stardock ForumsStardock Forums
I wonder then if it has to do with the ISP issues I saw mentioned in another post. Could someone look into this for us?
Reason for Karma (Optional)
Successfully updated karma reason!
Brian Isaacson
RichVR
Join Date 02/2006
0
Reply #6 February 8, 2006 10:34:12 PM
from Stardock ForumsStardock Forums
I just pre-ordered and got my e-mail receipt in a minute or so. Maybe you should e-mail support. I don't know the address but I'm sure it's somewhere in the forums. Try a search.
Reason for Karma (Optional)
Successfully updated karma reason!
Brian Isaacson
Brian Isaacson
Join Date 03/2003
0
Reply #7 February 8, 2006 10:41:12 PM
from Stardock ForumsStardock Forums
I guess I'll try to find the support email. Thanks for the feedback, everyone.
Reason for Karma (Optional)
Successfully updated karma reason!
Brian Isaacson
Demealiz
Join Date 03/2004
0
Reply #8 February 9, 2006 2:42:24 PM
from Stardock ForumsStardock Forums
Preordering with tokens I did not receive the email but when using the Stardock central "lookup serial number" function I did got an email with the key. So I am officially not worried
Reason for Karma (Optional)
Successfully updated karma reason!
Brian Isaacson
Yarlen
Join Date 01/2005
+369 sdemployee
Reply #9 February 9, 2006 2:54:52 PM
from Stardock ForumsStardock Forums
Greetings - If you pre-ordered last night you'll get a pre-authorization for your credit card for GalCiv II. Your credit card won't be charged (and you won't get a final receipt) until the game is released.
Reason for Karma (Optional)
Successfully updated karma reason!
Brian Isaacson
Brian Isaacson
Join Date 03/2003
0
Reply #10 February 9, 2006 3:28:58 PM
from Stardock ForumsStardock Forums
I actually pre-ordered 2 nights ago, but it sounds like that might still apply? I haven't received any emails since ordering 2 nights ago. I just did a serial number lookup and all of the serial numbers that were found were only for: the original Gal Civ and the drengin.net upgrade which I purchased when Gal-Civ first came out, as well as the Stardock component program (I think that is what it was called.)
Reason for Karma (Optional)
Successfully updated karma reason!
Brian Isaacson
Brian Isaacson
Join Date 03/2003
0
Reply #11 February 9, 2006 3:32:07 PM
from Stardock ForumsStardock Forums
Ahh, I just looked and the authorization did go through on the card, so I'm no longer worried. I guess I'll get an email with download instructions when the game is released. Will I still be able to pre-download files next week?
Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v        Server Load Time:   Page Render Time: